Roland-Garros Official Store returns policy:
Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.
You may return any item within 30 days of receiving the item in the original condition for a full refund or exchange of the price you paid for the item.
If you cancel your order within the 30 day cancellation period, we will refund all payments received from you, including the costs of standard delivery for customers within the UK, other countries within the European Economic Area and Switzerland. In the case of customers outside the European Economic Area and Switzerland we will refund the standard delivery cost up to a maximum of £6.95
We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the refund without any undue delay and not later than 14 days after we receive back from you any goods supplied or 14 days after you provide evidence that you have returned the goods to us, if earlier. You will have to bear the direct cost of returning items to us.
We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
All return and re-shipping charges are the Customer's liability. The period of 30 days begins on the day after the day you receive your goods. Your right to cancel will not normally apply to personalised goods. You must tell us if you want to cancel in writing by letter or email within a period of 30 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them.
To return an item please include the merchandise with a completed returns slip. Please allow up to 14 working days for this to be processed. (It is essential you complete the boxes provided on the returns slip for your credit/debit card’s three digit security number or we may be able to make any refund).
Please ship the item to the following address:
Roland-Garros Official Store Returns
PO Box 210
Please note. For your protection the Roland-Garros Official Store recommends that you use a recorded delivery service as we cannot be held responsible for goods not received.
If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.
Alternatively, phone our order hotline +44 (0) 330 333 1131 and we will be happy to take your replacement order.
If the item is defective, all UK customers please contact Customer Services on +44 (0) 330 333 1131.
Overseas customers are asked to return the defective item(s) including both the merchandise and the delivery slip by a recorded delivery service, as we cannot be held responsible for goods not returned. The Roland-Garros Official Store will refund you with reasonable costs of your return shipping charges if you include a receipt.
Please note the following exceptions to this policy:
1. DVDs, Videos, PC and Sony PlayStation games, underwear, swimwear and pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.
2. We are normally unable to refund or exchange a shirt or other personalised product once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.
3. All return and re-shipping charges are the Customer's liability.
4. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
5. All items should be unworn and unused.
Please note. For your protection Fanatics recommend that you use a recorded delivery service as we cannot be held responsible for goods not received. For items of jewellery, please note that the Royal Mail does not transport such items through their recorded delivery service and we recommend that you use an equivalent alternative service.